Refund Policy

Last updated: 20 November 2025

OptiFuel Nutrition sells digital nutrition guides, meal plans, fitness programs, ebooks, and other downloadable digital products. Due to the nature of digital goods, all sales are generally final.

Please read this policy carefully before making a purchase.

1. Digital Products – No Refunds

All products sold on optifuelnutrition.shop are:

  • Digital

  • Delivered electronically

  • Accessible instantly after purchase

  • Non-returnable

This includes, but is not limited to:

  • Ebooks

  • PDF guides

  • Meal plans

  • Fitness programs

  • Digital downloads

  • Online resources

  • Educational materials

Because digital products cannot be “returned” once accessed or downloaded, we maintain a strict no-refund policy.

By completing a purchase, you acknowledge and agree that you waive your right to a refund once the product has been delivered.

2. Limited Exceptions

We may offer a refund only under the following circumstances:

✔ Non-Delivery of Product

If you were successfully charged but did not receive access to your product.

✔ Technical Access Issues

If you are unable to access your purchased product due to a technical error on our side, and we are unable to resolve the issue within 48 hours after being notified.

To qualify:

  • You must contact us within 7 days of purchase.

  • You must provide proof of purchase.

  • You may be required to provide screenshots or evidence of the issue.

If the issue is caused by:

  • Incorrect email entry

  • Customer device incompatibility

  • Internet connectivity issues

  • Failure to download within the provided instructions

A refund may not be granted.

3. Duplicate or Accidental Purchases

If you accidentally purchase the same product twice, please contact us within 24 hours of purchase.
We will review the transaction and may issue a refund for the duplicate order where applicable.

4. Unauthorized or Fraudulent Transactions

If you believe your card or payment method was used without authorization, contact us immediately:

Email: optifuelsa@gmail.com
Phone: 0792916976
WhatsApp Business: 070 339 5082

We may request verification information before processing any claim.

5. Chargebacks & Payment Disputes

We strongly encourage customers to contact us before initiating a chargeback.

Filing a chargeback without contacting us first may result in:

  • Immediate suspension or revocation of product access

  • Permanent denial of future purchases

  • Submission of transaction records, IP logs, download logs, and communication history to the payment processor

We reserve the right to dispute illegitimate chargebacks.

6. Refund Processing (If Approved)

If a refund is approved:

  • Refunds will be issued to the original payment method only.

  • Processing times may vary depending on your bank or payment provider (typically 5–10 business days).

  • Any transaction fees charged by payment processors may be deducted where permitted by law.

7. Contact Us

For refund requests or technical assistance, please contact:

OptiFuel Nutrition
Website: optifuelnutrition.shop
Email: optifuelsa@gmail.com
Phone: 0792916976
WhatsApp Business: 070 339 5082

We are committed to resolving issues quickly and professionally.