FAQ

Frequently Asked Questions (FAQ)

OptiFuel Nutrition

1. When will I receive my digital product?

Immediately.

After completing your purchase, your download link will:

  • Appear on the order confirmation page

  • Be sent to your email within minutes

If you don’t see the email, please check your spam or junk folder.

2. What if I entered the wrong email address?

If you made a mistake entering your email, contact us as soon as possible with:

  • Your full name

  • Order number or proof of payment

We will update your email address and resend your download link.

📧 Email: optifuelsa@gmail.com
📱 WhatsApp Business: 070 339 5082

3. What format are your workout guides delivered in?

Our digital products are delivered in the following formats:

  • PDF (workout guides and structured programs)

  • Downloadable files accessible on mobile, tablet, or desktop

If video content is included in the future, it may be delivered via:

  • Secure streaming link

  • MP4 file

  • Private access portal

4. Do you offer refunds?

Because all products are digital and instantly accessible, all sales are final.

Refunds are only considered in limited cases such as:

  • Non-delivery after successful payment

  • Verified technical access issues that we cannot resolve

Please review our full Refund Policy for detailed information.

5. Can I share or resell your workout guides?

No.

All products are licensed for personal use only.

You may NOT:

  • Share files

  • Upload to public platforms

  • Resell or redistribute

  • Claim the material as your own

Unauthorized distribution may result in legal action.

6. I didn’t receive my download link. What should I do?

Please:

  • Check your spam or junk folder

  • Confirm you entered your email correctly

  • Wait up to 10 minutes (some inboxes delay delivery)

If you still cannot find your link, contact us:

📧 optifuelsa@gmail.com
📱 070 339 5082

7. Do you update your workout guides?

Yes.

We may update our programs to include:

  • Improved training structures

  • Better formatting

  • Updated exercise recommendations

  • Enhanced guidance

When updates are made, they may be provided at no additional cost to existing customers (where applicable).

8. How do I contact customer support?

You can reach us through:

📧 Email: optifuelsa@gmail.com
📱 Phone: 0792916976
📲 WhatsApp Business: 070 339 5082

We aim to respond within 24–48 hours (Monday–Friday).

9. Are your workout guides suitable for beginners?

Yes.

Our guides are designed to be:

  • Clear

  • Structured

  • Step-by-step

  • Beginner-friendly

However, we recommend consulting a healthcare professional before starting any new fitness program, especially if you have medical conditions or injuries.

10. Will I get guaranteed results?

Results depend on:

  • Your consistency

  • Your effort

  • Your diet

  • Your recovery

  • Your individual body and health status

We provide structured guidance and proven training frameworks, but we do not guarantee specific physical or financial outcomes.

Fitness results require discipline and commitment.